Cancellation Policy

Cancellation Policy

We understand that cancellations or schedule changes are sometimes inevitable. Our cancellation policy was developed to ensure that we provide you with the best service while also protecting our craftspeople.

• To cancel an existing booking, please contact us by emailing info@resourcefulcraft.org.nz with your booking reference and full name. Please allow up to 48 hours for a response.
• In recognition of the time and energy instructors invest in preparing for workshops, if you cancel your booking within 14 days of the workshop date, or do not turn up on the day, you are NOT eligible for a refund.
• For paid workshops where you cancel more than 14 days before the workshop date, you will receive a refund but a $30 administration fee will be applied. Where possible, an alternative workshop date may be offered.
• We may cancel a workshop if the number of bookings for that workshop falls below the required number of participants. In this case, we will reschedule you to another day/workshop that suits you or offer a full refund. Where you are entitled to a refund, the refund will be made to the same credit card or payment method that you used to confirm the booking.